What to send
Make, model, year and engine. VIN is helpful but optional for the first question.
Describe the task and we will identify the next step
A consultation is useful when it is unclear whether the issue is software-related, which service to choose, or what files and data to prepare.
Key details
What you receive
An initial view on whether the task falls within HPSoft's scope. A list of data or checks required before work begins.
Consultation limits
Messages and calls do not replace vehicle diagnostics. We do not provide instructions that could damage a module, disable mandatory protection or help bypass an anti-theft system.
What to send
- Make, model, year and engine.
- VIN is helpful but optional for the first question.
- A symptom description: what happens, when it began and what has already been done.
- Fault codes, screenshots, video or a diagnostic log if available.
- The desired outcome.
What you receive
- An initial view on whether the task falls within HPSoft's scope.
- A list of data or checks required before work begins.
- A recommendation: workshop visit, remote service or a relevant mechanical/electrical specialist.
- Price and timing only after sufficient technical information is available.
Consultation limits
Messages and calls do not replace vehicle diagnostics. We do not provide instructions that could damage a module, disable mandatory protection or help bypass an anti-theft system.