What you can send
The original control-module file and its identifiers. A complete backup where required by the reading method.
Remote work on automotive software files
If the original file has already been read from the electronic module, HPSoft can review the package, agree on changes and return a prepared version online.
Key details
How to prepare the package
Do not rename original files unless necessary. Include make, model, year, engine, transmission, VIN and reading-tool name.
Process
Upload the package and receive a request reference. We check completeness, integrity and technical compatibility.
What you can send
- The original control-module file and its identifiers.
- A complete backup where required by the reading method.
- Diagnostic log, identification screenshot and symptom description.
- An archive plus a text file listing its contents.
How to prepare the package
- Do not rename original files unless necessary.
- Include make, model, year, engine, transmission, VIN and reading-tool name.
- State the reading method: OBD, bench, boot or other.
- Describe the requested change and current problem separately.
- If the archive is password-protected, send the password in a separate message after creating the request.
Process
- Upload the package and receive a request reference.
- We check completeness, integrity and technical compatibility.
- Before starting, we confirm price, scope of changes and any additional requirements.
- After approval, we prepare the result and perform available checks.
- You receive a secure link, file instructions and the retention period.
Responsibility during writing
HPSoft is responsible for the agreed processing of the supplied file, but does not control the vehicle or writing tool remotely. The customer is responsible for stable power, correct writing mode, equipment compatibility and backup.
Files and privacy
Original and completed files are available only through the request, are not indexed and are shared through secure links. Do not send unnecessary personal data.